ONLINE INSTRUCTOR LED PRACTICAL PROBLEM SOLVING:

Problem Solving is the foundation of the Lean office. Continually improving requires continually solving problems - whether these are technical or recurring day-to-day problems. As a Lean tool, A3 reporting addresses the root causes of problems that arise every day at work. When used properly, the PDCA-A3 process dramatically increases the probability of success. Leading companies, such as Toyota, use the PDCA-A3 report to train their employees in a proven and structured problem-solving approach. This 18-hour, 5 session online instructor led course introduces participants to problem-solving frameworks, tools and techniques, and explores their practical application to common office problems.

DATES: April 14, 16, 21, 23 & 28th Wed/Fri 8:00 am-12:00 pm

Leadership in the “New Normal” Series

This 3-part, online course will provide guidance to leaders who lead teams of employees returning to the office after lifted stay-at-home orders – or who are simply adjusting to new ways of working. With an emphasis on best leadership practices, participants learn what is needed now to inspire and lead employees, including effective ways to lead through communication, trust, and resilience. This interactive training is designed to address participants’ specific challenges.

Benefits:

• Feel more confident in your role as a business leader or manager.
• Understand what is needed for leading in this abnormal normal world of work.
• Identify key proven strategies that work for your business culture.
• Understand and apply effective performance management strategies.
• Leverage your compassion and trust to achieve quality relationships and productivity.

Schedule: 3-Thursdays, April 15, 22, 29, 2021 5:30-7:30pm Via Zoom

Target Market: Business leaders and owners, managers, and supervisors, especially of small and medium-sized businesses.

Unless otherwise noted, all of the Community Education and BTC classes are offered online via Zoom. Prior to the class starting, the instructor will email all the registrants a link to sign-in to their Zoom class. Zoom is a free, interactive online platform, you do not have to have a Zoom account to attend a class being offered through Zoom. You will need a current email address, a computer or laptop with Internet connection, computer audio or phone.

ONLINE INSTRUCTOR LED PRACTICAL PROJECT MANAGEMENT:

Projects are all around us. Virtually every organization runs projects, either formally or informally. We are engaged in projects at home and at work. Planning principles and execution methodologies can offer ways in which projects can be run more effectively and efficiently. Project management provides organizations (and individuals) with the language and the frameworks for scoping projects, sequencing activities, utilizing resources and minimizing risks. This 26-hour, 7 session course is designed to teach both Project Management Professionals and non-Project Management Professionals the key principles of good project management.

DATES: May 5, 7, 12, 14, 19, 21, 26 Wed/Fri  8:00 am -12:00 pm 

Managing Quality Customer Service Series

This 3-part, online course will provide participants with an understanding of the critical role that customer service plays in the business. Can customer service be a vehicle to expand the customer base? Absolutely! With an emphasis on best practices, these sessions will explore how organizations use customer service to create a “customer-focused” culture, including establishing the customer service vision, understanding the customer, managing staff, and how to create a real “experience” for the customer. This interactive training is designed to address participants’ specific challenges.

Benefits:

• Apply customer service techniques as part of your overall marketing plan.
• Understand the expectations of the customer to serve them better.
• Begin to make shifts in the direction of a customer-centric culture.
• Learn how quality customer service can set your business apart in the marketplace.

Schedule: 3-Tuesdays, May 11, 18, 25, 2021 5:30-7:30pm via Zoom

Target Market: Business leaders and owners, managers, and supervisors, especially of small and medium-sized businesses.

Unless otherwise noted, all of the Community Education and BTC classes are offered online via Zoom. Prior to the class starting, the instructor will email all the registrants a link to sign-in to their Zoom class. Zoom is a free, interactive online platform, you do not have to have a Zoom account to attend a class being offered through Zoom. You will need a current email address, a computer or laptop with Internet connection, computer audio or phone.

BECOME A LOAN SIGNING AGENT LIVESTREAM 

Make the most out of your notary commission by becoming a certified Loan Signing Agent. Our live stream seminar will teach you how to notarize loan documents and give you a simple strategy to launch your new business. Learn the information and tools you need to succeed as a Signing Agent from the comfort of your home. Our expert teachers are seasoned in the business; they'll teach you the process of completing a signing, best practices in the industry, and how to get loan signing assignments. A certificate is awarded upon completion of the course. Prerequisite: You must be a Notary or have completed the 'Become a Notary Public' seminar. 3-part class, please choose from one of the date ranges.

Dates: T/W/TH May 11, 12 & 13, 2021 6:00-8:00pm

IMPORTANT NOTE: These courses cover the classroom only portion of the training. Proof of completion of these courses, which you are provided, are necessary for sitting for the exam. These courses DO NOT include the examination. Students will need to research and seek out available testing sites for their exams.

Unless otherwise noted, all of the Community Education and BTC classes are offered online via Zoom. Prior to the class starting, the instructor will email all the registrants a link to sign-in to their Zoom class. Zoom is a free, interactive online platform, you do not have to have a Zoom account to attend a class being offered through Zoom. You will need a current email address, a computer or laptop with Internet connection, computer audio or phone.

Establish yourself as a Notary Public, earn additional income and provide a service to your community. Successful notaries provide a valuable service to their company, friends and private clients. Notary skills are valuable in almost any industry: real estate, legal, medical and banking to name just a few. Livestream with a notary expert for three sessions and you will be ready to take the official notary exam and practice as a safe and effective notary.

Dates: May 15 & 16, 2021

Schedule: Sat/Sun, 10:00am - 1:30pm

IMPORTANT NOTE: These courses cover the classroom only portion of the training. Proof of completion of these courses, which you are provided, are necessary for sitting for the exam. These courses DO NOT include the examination. Students will need to research and seek out available testing sites for their exams.

Unless otherwise noted, all of the Community Education and BTC classes are offered online via Zoom. Prior to the class starting, the instructor will email all the registrants a link to sign-in to their Zoom class. Zoom is a free, interactive online platform, you do not have to have a Zoom account to attend a class being offered through Zoom. You will need a current email address, a computer or laptop with Internet connection, computer audio or phone.

Renewing Notaries

You are eligible to take our renewal class if your commission has not expired.  Must be at least 18 years of age. A serious conviction may disqualify an applicant.

Register for the official notary exam 15 days in advance. Use this link to view schedule and register: https://www.cpshr.us/notary/exam_registration.php

Date: Sat/Sun May 15 & 16, 2021  10:00-1:15pm

IMPORTANT NOTE: These courses cover the classroom only portion of the training. Proof of completion of these courses, which you are provided, are necessary for sitting for the exam. These courses DO NOT include the examination. Students will need to research and seek out available testing sites for their exams. 

Unless otherwise noted, all of the Community Education and BTC classes are offeday, 10:00am-1:30pmred online via Zoom. Prior to the class starting, the instructor will email all the registrants a link to sign-in to their Zoom class. Zoom is a free, interactive online platform, you do not have to have a Zoom account to attend a class being offered through Zoom. You will need a current email address, a computer or laptop with Internet connection, computer audio or phone.

Become a Legal Document Assistant! Whether you want to boost your income, create a new job opportunity, or take your experience in the legal field to the next level, this class is for you! Become a certified and bonded Legal Document Assistant, and tap into a multi-billion dollar industry. This specialized position allows you to prepare legal documents at competitive rates within this lucrative field. Whether you work for a law firm, help people in need of lower-cost alternatives to an attorney, or work independently for clients who want to represent themselves in court, LDAs experience great opportunities in the following fields: corporate, business, insurance, family law, personal injury, social service and estate planning, among others. Students will receive a Certificate of Completion and the class includes a workbook with descriptions and documents for each topic. LDAs must maintain a $25K bond and register with the county. Prerequisites: A high school diploma with two years of legal experience; a baccalaureate degree with one year of legal experience; or a certificate of completion from a paralegal program approved by the American Bar Association.

Dates: T/W/TH May 18, 19 & 20, 2021 6:00 8:00pm