The purpose of the Certified Logistics Technician (CLT) certification program is to recognize through certification, individuals who demonstrate mastery of the core competencies of material handling at the front-line (entry level to front-line supervisor) through successful completion of the certification assessments. The goal of the CLT certification program is to raise the level of performance of logistics technicians both to assist the individuals in finding higher wage jobs and to help employers ensure their workforce increases the company's productivity and competitiveness.

The CLT program consists of two parts: 

• Foundational-Level Certified Logistics Associate (CLA) Certificate
• Mid-Level Technical CLT Certification 

Certified Logistics Associate (CLA) Certificate

This course covers introductions to the global supply chain, the logistics environment, material handling equipment, safety principles, quality control, workplace communications, teamwork/conduct, and computers in logistics. 

Date: September 2 - October 14, 2020

Unless otherwise noted, all of the Community Education and BTC classes are offered online via Zoom. Prior to the class starting, the instructor will email all the registrants a link to sign-in to their Zoom class. Zoom is a free, interactive online platform, you do not have to have a Zoom account to attend a class being offered through Zoom. You will need a current email address, a computer or laptop with Internet connection, computer audio or phone.

Managing Quality Customer Service Series

This 3-part, online course will provide participants with an understanding of the critical role that customer service plays in the business. Can customer service be a vehicle to expand the customer base? Absolutely! With an emphasis on best practices, these sessions will explore how organizations use customer service to create a “customer-focused” culture, including establishing the customer service vision, understanding the customer, managing staff, and how to create a real “experience” for the customer. This interactive training is designed to address participants’ specific challenges.

Benefits:

• Apply customer service techniques as part of your overall marketing plan.
• Understand the expectations of the customer to serve them better.
• Begin to make shifts in the direction of a customer-centric culture.
• Learn how quality customer service can set your business apart in the marketplace.

Schedule: 3-Fridays, September 11, 18, 25 (9:00 to 11:00 am)

Target Market: Business leaders and owners, managers, and supervisors, especially of small and medium-sized businesses.

Unless otherwise noted, all of the Community Education and BTC classes are offered online via Zoom. Prior to the class starting, the instructor will email all the registrants a link to sign-in to their Zoom class. Zoom is a free, interactive online platform, you do not have to have a Zoom account to attend a class being offered through Zoom. You will need a current email address, a computer or laptop with Internet connection, computer audio or phone.

This course is offered online via Zoom. Prior to the class starting, the instructor will email all the registrants a link to sign-in to their Zoom class.  Zoom is a free, interactive online platform, you do not have to have a Zoom account to attend a class being offered through Zoom. You will need a computer or laptop with Internet connection, with computer audio or a computer and a phone.

Course Outline

This course will provide participants with a solid foundation of product management strategies and tools to successfully manage the project life cycle. Participants will learn how to effectively create circumstances that inspire their team members to achieve the desired project results. This course will provide an opportunity for participants to apply problem-solving tools to manage project challenges and conflicts. Participants will also develop skills to facilitate a continuous quality improvement process.

Benefits

·       Apply project management methodologies to help complete projects on time, on budget, and with the desired results

·       Use powerful project tools and methods to make project planning and scheduling straightforward, accurate, and effective

·       Inspire team members to achieve desired project results through effective communication, encouragement, and coaching

·       Apply project management strategies to monitor and measure progress

·       Plan for project contingencies and learn how to creatively solve problems and manage conflicts

Content

·       Identify the characteristics of effective project management

·       Explain the various stages of the project management process

·       Describe strategies for planning time dimensions, projecting costs, and allocating resources

·       Identify the five “rights” of successful project teams

·       Differentiate and select coaching strategies to ensure appropriate support and direction

·       Describe problem solving techniques to manage project challenges and conflicts

·       Explain how to use the Plus Delta model for continuous improvement

 Schedule 

Duration of 8 hours conducted in four, 2-hour sessions; Tuesdays and Thursdays, 9:00am - 11:00am. 

Target Audience

High potential employees, newly appointed project leads or supervisors, and experienced managers who want to refine their skills with current and proven project management strategies.  

Meet Your Facilitator 

Dr. Barbara A. Sweet is President/CEO of Everyday HR and Learning Transfer Institute.  Dr. Sweet has over 20 years of business executive experience working with all levels of employees in the design, development, coaching, and execution of business and human resources strategies and initiatives.

Dr. Sweet has served as a lead business advisor for SBDC and Goldman Sachs small business programs and has helped executives develop detailed and successful business plans and execute strategic initiatives to grow their businesses. She has also served as a panel expert for Society of Human Resources Management (SHRM) Metrics Committee. 

Dr. Sweet is an accomplished HR speaker and is the author of The Positive Transfer of Learning from Training to Changed Behaviors at the Job. Dr. Sweet is a certified DDI Instructor and has served as a faculty member at University of Phoenix's MBA and BA programs.  She received her doctorate degree in Organizational Leadership from Pepperdine University, her MBA from University of Redlands, and her BS in Economics from Rutgers University.

This course is offered online via Zoom. Prior to the class starting, the instructor will email all the registrants a link to sign-in to their Zoom class.  Zoom is a free, interactive online platform, you do not have to have a Zoom account to attend a class being offered through Zoom. You will need a computer or laptop with Internet connection, with computer audio or a computer and a phone.

This indispensable course will equip you with the proper tools needed to further your knowledge of databases. The participants learn the different types of queries. They will learn to import and export data from and to other applications. The participants will learn to use the Macro Builder, Expression Builder and Code Builder to further the functionality of controls. They will learn how to safeguard the data.

This is an online course delivered via Zoom. 

DDI LEADERSHIP SERIES -

Development Dimension International (DDI) award-winning Interaction Management workshops equip leaders at all levels with day-to-day interpersonal skills for leading individuals or groups, and with the broader overall skills needed to create and maintain a high-performance workplace.

Session 4: “Maximizing Team Performance”

September 25, 2020, 8:30 a.m. to 12:30 p.m.

This workshop helps leaders and team members to:

• Focus their team’s efforts on high priority actions that directly support the organization’s goals and priorities.
• Foster an environment of collaboration and shared responsibility (with virtual team members as well) to achieve team goals.

Unless otherwise noted, all of the Community Education and BTC classes are offered online via Zoom. Prior to the class starting, the instructor will email all the registrants a link to sign-in to their Zoom class. Zoom is a free, interactive online platform, you do not have to have a Zoom account to attend a class being offered through Zoom. You will need a current email address, a computer or laptop with Internet connection, computer audio or phone.

BEGINNING EXCEL 2016

Create/save worksheets/workbooks, use formulas/functions, manipulate cells/columns/rows, use Help, search/replace data, proofing, format text/numbers, align cell contents, apply styles/themes/conditional formatting, templates, preview/print, page layout, headers/footers, and apply borders/colors. Prerequisite: Solid understanding and usage of Windows 10.                                     

DATES: SEP 29 – OCT 8, 2020

Unless otherwise noted, all of the Community Education and BTC classes are offered online via Zoom. Prior to the class starting, the instructor will email all the registrants a link to sign-in to their Zoom class. Zoom is a free, interactive online platform, you do not have to have a Zoom account to attend a class being offered through Zoom. You will need a current email address, a computer or laptop with Internet connection, computer audio or phone.

This course is offered online via Zoom. Prior to the class starting, the instructor will email all the registrants a link to sign-in to their Zoom class.  Zoom is a free, interactive online platform, you do not have to have a Zoom account to attend a class being offered through Zoom. You will need a computer or laptop with Internet connection, with computer audio or a computer and a phone.

Lean Six Sigma is a business strategy that has received world recognition in the manufacturing, distribution, engineering, logistics, software development, retail, government, and healthcare industries. 82% of all Fortune 100 companies publicly claim to utilize its principles, with an estimated global savings of $427 billion over the last 20 years.

Organizations that have successfully transformed their culture and processes through Lean, Data Analytics, Theory of Constraints, and Scrum have created a competitive advantage by increasing their speed of delivery, improving quality, and reducing costs.

Facilitated by a Master Black Belt, the Lean Six Sigma Yellow Belt certification course provides the foundational principles and tools to develop your leaders into innovative change agents. After earning their certification, leaders are expected to implement continuous improvement projects in their respected departments, and serve as a team member on more complex improvement initiatives led by a Certified Green or Black Belt.

Key highlights of the 8-hour course:

· Introduction to Lean, Data Analytics, Theory of Constraints, and Scrum

· Flow and Leveling

· Standardized Work

· DMAIC Problem-solving Framework

· Continuous Improvement

· Leading Change

Meet our facilitator: Robert Valentino is a Certified Lean Six Sigma Master Black Belt and led Amazon’s highest producing Make-On-Demand facility, responsible for over $100 million in annual revenue with $24 million in profit, improving productivity by 8% year-over-year. Mr. Valentino’s organization consults Fortune 500 companies and has trained and coached over 1,000 leaders in Lean Six Sigma methodologies across 32 organizations, saving over $33 million annually. 

Establish yourself as a Notary Public, earn additional income and provide a service to your community. Successful notaries provide a valuable service to their company, friends and private clients. Notary skills are valuable in almost any industry: real estate, legal, medical and banking to name just a few. Livestream with a notary expert for three sessions and you will be ready to take the official notary exam and practice as a safe and effective notary.

Dates: October 5, 6 & 8, 2020

Schedule: Mon/Tues/Thurs, 6:00 pm-8:15 pm

IMPORTANT NOTE: These courses cover the classroom only portion of the training. Proof of completion of these courses, which you are provided, are necessary for sitting for the exam. These courses DO NOT include the examination. Students will need to research and seek out available testing sites for their exams.

Unless otherwise noted, all of the Community Education and BTC classes are offered online via Zoom. Prior to the class starting, the instructor will email all the registrants a link to sign-in to their Zoom class. Zoom is a free, interactive online platform, you do not have to have a Zoom account to attend a class being offered through Zoom. You will need a current email address, a computer or laptop with Internet connection, computer audio or phone.