For-College-Credit, Online Customer Service Courses

Shasta College is proud to offer a five-class Customer Service Academy designed to equip you with the ability to manage or improve many workplace issues that, if addressed, will lead to increased productivity. You may take all five one-unit classes or choose the classes that most interest you. The first three classes of the academy will be offered in Fall 2021. Academy topics range from conflict resolution to team-building to communicating with people (both employees and customers). This is a locally approved certificate. 

IMPORTANT: To RSVP for these customer service classes, please fill in your student information here. As these are Shasta College for-credit courses, registration information and instructions will be provided via email to students prior to the course. 

BSOT 121: Decision Making, Problem Solving, and Conflict Resolution

Section number for registration: F2215 8-weeks 8/16-10/8 Online

1 credit

Description: This course is designed to introduce the student to decision making and problem solving. It is also designed to provide the student with an analysis of attitudes and behavior which create conflict between individuals and groups within an organization. This course may be offered in a distance education format.

For-College-Credit, Online Customer Service Courses

Shasta College is proud to offer a five-class Customer Service Academy designed to equip you with the ability to manage or improve many workplace issues that, if addressed, will lead to increased productivity. You may take all five one-unit classes or choose the classes that most interest you. The first three classes of the academy will be offered in Fall 2021. Academy topics range from conflict resolution to team-building to communicating with people (both employees and customers). This is a locally approved certificate. 

IMPORTANT: To RSVP for these customer service classes, please fill in your student information here. As these are Shasta College for-credit courses, registration information and instructions will be provided via email to students prior to the course. 

BSOT 123: Communication and Team Building

Section number for registration: F2435 8-weeks 10/18-12/17 Online

1 credit

Description: This course is designed to introduce the student to key elements in communication within business organizations including verbal and nonverbal communication as well as listening skills. It will also provide the student with an understanding of how teams work together, common problems teams encounter and how to solve them. This course may be offered in a distance education format.

For-College-Credit, Online Customer Service Courses

Shasta College is proud to offer a five-class Customer Service Academy designed to equip you with the ability to manage or improve many workplace issues that, if addressed, will lead to increased productivity. You may take all five one-unit classes or choose the classes that most interest you. The first three classes of the academy will be offered in Fall 2021. Academy topics range from conflict resolution to team-building to communicating with people (both employees and customers). This is a locally approved certificate. 

IMPORTANT: To RSVP for these customer service classes, please fill in your student information here. As these are Shasta College for-credit courses, registration information and instructions will be provided via email to students prior to the course. 

BSOT 124: Values, Ethics, and Organization Change

Section number for registration: F2399 8-weeks 10/18-12/17 Online

1 credit

Description: This course is designed to acquaint the student with the importance of values and ethics in the workplace. It will also provide the student with an understanding of change and the influence it has on an organization and the individuals in that organization. This course may be offered in a distance education format.