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Professional Development Classes

in Business Training Center

Managing Quality Customer Service Series
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Managing Quality Customer Service Series

$89

with Carolyn Ortman

Calendar May 11, 2021 at 5:30 pm, runs for 3 weeks

Managing Quality Customer Service Series

This 3-part, online course will provide participants with an understanding of the critical role that customer service plays in the business. Can customer service be a vehicle to expand the customer base? Absolutely! With an emphasis on best practices, these sessions will explore how organizations use customer service to create a “customer-focused” culture, including establishing the customer service vision, understanding the customer, managing staff, and how to create a real “experience” for the customer. This interactive training is designed to address participants’ specific challenges.

Benefits:

  • Apply customer service techniques as part of your overall marketing plan.
  • Understand the expectations of the customer to serve them better.
  • Begin to make shifts in the direction of a customer-centric culture.
  • Learn how quality customer service can set your business apart in the marketplace.

Schedule: 3-Tuesdays, May 11, 18, 25, 2021 5:30-7:30pm via Zoom

Target Market: Business leaders and owners, managers, and supervisors, especially of small and medium-sized businesses.

Unless otherwise noted, all of the Community Education and BTC classes are offered online via Zoom. Prior to the class starting, the instructor will email all the registrants a link to sign-in to their Zoom class. Zoom is a free, interactive online platform, you do not have to have a Zoom account to attend a class being offered through Zoom. You will need a current email address, a computer or laptop with Internet connection, computer audio or phone.

Notary: Become a Notary Public Livestream

$119

with Notary Public Seminars, Inc.

Calendar May 15, 2021 at 10 am

Establish yourself as a Notary Public, earn additional income and provide a service to your community. Successful notaries provide a valuable service to their company, friends and private clients. Notary skills are valuable in almost any industry: real estate, legal, medical and banking to name just a few. Livestream with a notary expert for three sessions and you will be ready to take the official notary exam and practice as a safe and effective notary.

Dates: May 15 & 16, 2021

Schedule: Sat/Sun, 10:00am - 1:30pm

IMPORTANT NOTE: These courses cover the classroom only portion of the training. Proof of completion of these courses, which you are provided, are necessary for sitting for the exam. These courses DO NOT include the examination. Students will need to research and seek out available testing sites for their exams.

Unless otherwise noted, all of the Community Education and BTC classes are offered online via Zoom. Prior to the class starting, the instructor will email all the registrants a link to sign-in to their Zoom class. Zoom is a free, interactive online platform, you do not have to have a Zoom account to attend a class being offered through Zoom. You will need a current email address, a computer or laptop with Internet connection, computer audio or phone.

Notary: Notary Public Livestream - Renewing Notaries

$65

with Notary Public Seminars, Inc.

Calendar May 15, 2021 at 10 am

Renewing Notaries

You are eligible to take our renewal class if your commission has not expired.  Must be at least 18 years of age. A serious conviction may disqualify an applicant.

Register for the official notary exam 15 days in advance. Use this link to view schedule and register: https://www.cpshr.us/notary/exam_registration.php

Date: Sat/Sun May 15 & 16, 2021  10:00-1:15pm

IMPORTANT NOTE: These courses cover the classroom only portion of the training. Proof of completion of these courses, which you are provided, are necessary for sitting for the exam. These courses DO NOT include the examination. Students will need to research and seek out available testing sites for their exams. 

Unless otherwise noted, all of the Community Education and BTC classes are offeday, 10:00am-1:30pmred online via Zoom. Prior to the class starting, the instructor will email all the registrants a link to sign-in to their Zoom class. Zoom is a free, interactive online platform, you do not have to have a Zoom account to attend a class being offered through Zoom. You will need a current email address, a computer or laptop with Internet connection, computer audio or phone.

Notary - Legal Document Assistant

$99

with Notary Public Seminars Inc. -

Calendar May 18, 2021 at 6 pm

Become a Legal Document Assistant! Whether you want to boost your income, create a new job opportunity, or take your experience in the legal field to the next level, this class is for you! Become a certified and bonded Legal Document Assistant, and tap into a multi-billion dollar industry. This specialized position allows you to prepare legal documents at competitive rates within this lucrative field. Whether you work for a law firm, help people in need of lower-cost alternatives to an attorney, or work independently for clients who want to represent themselves in court, LDAs experience great opportunities in the following fields: corporate, business, insurance, family law, personal injury, social service and estate planning, among others. Students will receive a Certificate of Completion and the class includes a workbook with descriptions and documents for each topic. LDAs must maintain a $25K bond and register with the county. Prerequisites: A high school diploma with two years of legal experience; a baccalaureate degree with one year of legal experience; or a certificate of completion from a paralegal program approved by the American Bar Association.

Dates: T/W/TH May 18, 19 & 20, 2021 6:00 8:00pm

Online - Business Process Mapping

$360

with Guy Martindale

Calendar Jun 9, 2021 at 8 am

ONLINE INSTRUCTOR LED BUSINESS PROCESS MAPPING:  Business Process Mapping is one of the most important tools in identifying process improvement. In this 18- hour, 5 session, online instructor led interactive course, participants will explore various process mapping tools and discuss the pros and cons of each. Participants gain hands-on experience with each mapping tool and will understand when to apply them. This hands-on workshop provides participants with the knowledge and experience necessary to start implementing mapping in an organization.

DATES: June 9, 11, 16, 18, 23 Wed/Friday  8:00 am-12:00 pm 

 

Online Instructor Led - Value Stream Mapping

$360

with Guy Martindale

Calendar Jul 14, 2021 at 8 am

ONLINE INSTRUCTOR LED PRACTICAL PROBLEM SOLVING Problem Solving is the foundation of the Lean office. Continually improving requires continually solving problems - whether these are technical or recurring day-to-day problems. As a Lean tool, A3 reporting addresses the root causes of problems that arise every day at work. When used properly, the PDCA-A3 process dramatically increases the probability of success. Leading companies, such as Toyota, use the PDCA-A3 report to train their employees in a proven and structured problem-solving approach. This 18-hour, 5 session online instructor led course introduces participants to problem-solving frameworks, tools and techniques, and explores their practical application to common office problems.

DATES: July 14, 16, 21, 23 & 28th, Wed/Friday 8:00am-12:00pm





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