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Redding Chamber University - RCU Classes

in Business Training Center

Managing Quality Customer Service Series
Registration Unavailable

Managing Quality Customer Service Series

$89

with Carolyn Ortman

Managing Quality Customer Service Series

This 3-part, online course will provide participants with an understanding of the critical role that customer service plays in the business. Can customer service be a vehicle to expand the customer base? Absolutely! With an emphasis on best practices, these sessions will explore how organizations use customer service to create a “customer-focused” culture, including establishing the customer service vision, understanding the customer, managing staff, and how to create a real “experience” for the customer. This interactive training is designed to address participants’ specific challenges.

Benefits:

  • Apply customer service techniques as part of your overall marketing plan.
  • Understand the expectations of the customer to serve them better.
  • Begin to make shifts in the direction of a customer-centric culture.
  • Learn how quality customer service can set your business apart in the marketplace.

Schedule: 3-Fridays, September 11, 18, 25 (9:00 to 11:00 am)

Target Market: Business leaders and owners, managers, and supervisors, especially of small and medium-sized businesses.

Unless otherwise noted, all of the Community Education and BTC classes are offered online via Zoom. Prior to the class starting, the instructor will email all the registrants a link to sign-in to their Zoom class. Zoom is a free, interactive online platform, you do not have to have a Zoom account to attend a class being offered through Zoom. You will need a current email address, a computer or laptop with Internet connection, computer audio or phone.

Project Management - Fall Session
Registration Unavailable

Project Management - Fall Session

$49

with Dr. Barbara Sweet

This course is offered online via Zoom. Prior to the class starting, the instructor will email all the registrants a link to sign-in to their Zoom class.  Zoom is a free, interactive online platform, you do not have to have a Zoom account to attend a class being offered through Zoom. You will need a computer or laptop with Internet connection, with computer audio or a computer and a phone.

Course Outline

This course will provide participants with a solid foundation of product management strategies and tools to successfully manage the project life cycle. Participants will learn how to effectively create circumstances that inspire their team members to achieve the desired project results. This course will provide an opportunity for participants to apply problem-solving tools to manage project challenges and conflicts. Participants will also develop skills to facilitate a continuous quality improvement process.

Benefits

·       Apply project management methodologies to help complete projects on time, on budget, and with the desired results

·       Use powerful project tools and methods to make project planning and scheduling straightforward, accurate, and effective

·       Inspire team members to achieve desired project results through effective communication, encouragement, and coaching

·       Apply project management strategies to monitor and measure progress

·       Plan for project contingencies and learn how to creatively solve problems and manage conflicts

Content

·       Identify the characteristics of effective project management

·       Explain the various stages of the project management process

·       Describe strategies for planning time dimensions, projecting costs, and allocating resources

·       Identify the five “rights” of successful project teams

·       Differentiate and select coaching strategies to ensure appropriate support and direction

·       Describe problem solving techniques to manage project challenges and conflicts

·       Explain how to use the Plus Delta model for continuous improvement

 Schedule 

Duration of 8 hours conducted in four, 2-hour sessions; Tuesdays and Thursdays, 9:00am - 11:00am. 

Target Audience

High potential employees, newly appointed project leads or supervisors, and experienced managers who want to refine their skills with current and proven project management strategies.  

Meet Your Facilitator 

Dr. Barbara A. Sweet is President/CEO of Everyday HR and Learning Transfer Institute.  Dr. Sweet has over 20 years of business executive experience working with all levels of employees in the design, development, coaching, and execution of business and human resources strategies and initiatives.

Dr. Sweet has served as a lead business advisor for SBDC and Goldman Sachs small business programs and has helped executives develop detailed and successful business plans and execute strategic initiatives to grow their businesses. She has also served as a panel expert for Society of Human Resources Management (SHRM) Metrics Committee. 

Dr. Sweet is an accomplished HR speaker and is the author of The Positive Transfer of Learning from Training to Changed Behaviors at the Job. Dr. Sweet is a certified DDI Instructor and has served as a faculty member at University of Phoenix's MBA and BA programs.  She received her doctorate degree in Organizational Leadership from Pepperdine University, her MBA from University of Redlands, and her BS in Economics from Rutgers University.

Computer Class - Microsoft Access, Level 2
Registration Unavailable

Computer Class - Microsoft Access, Level 2

$45

with Alva Santiago

This course is offered online via Zoom. Prior to the class starting, the instructor will email all the registrants a link to sign-in to their Zoom class.  Zoom is a free, interactive online platform, you do not have to have a Zoom account to attend a class being offered through Zoom. You will need a computer or laptop with Internet connection, with computer audio or a computer and a phone.

This indispensable course will equip you with the proper tools needed to further your knowledge of databases. The participants learn the different types of queries. They will learn to import and export data from and to other applications. The participants will learn to use the Macro Builder, Expression Builder and Code Builder to further the functionality of controls. They will learn how to safeguard the data.

This is an online course delivered via Zoom. 

Computer Class - Beginning Excel 2016

$95

with Gina Doll

Calendar Sep 29, 2020 at 6 pm

BEGINNING EXCEL 2016

Create/save worksheets/workbooks, use formulas/functions, manipulate cells/columns/rows, use Help, search/replace data, proofing, format text/numbers, align cell contents, apply styles/themes/conditional formatting, templates, preview/print, page layout, headers/footers, and apply borders/colors. Prerequisite: Solid understanding and usage of Windows 10.                                     

DATES: SEP 29 – OCT 8, 2020

Unless otherwise noted, all of the Community Education and BTC classes are offered online via Zoom. Prior to the class starting, the instructor will email all the registrants a link to sign-in to their Zoom class. Zoom is a free, interactive online platform, you do not have to have a Zoom account to attend a class being offered through Zoom. You will need a current email address, a computer or laptop with Internet connection, computer audio or phone.

Computer Class - Microsoft Project, Level 1
Registration Unavailable

Computer Class - Microsoft Project, Level 1

$90

with Alva Santiago

This course is offered online via Zoom. Prior to the class starting, the instructor will email all the registrants a link to sign-in to their Zoom class.  Zoom is a free, interactive online platform, you do not have to have a Zoom account to attend a class being offered through Zoom. You will need a computer or laptop with Internet connection, with computer audio or a computer and a phone.

This indispensable 2-part course will equip participants with the proper tools needed to manage projects. The participants will learn to organize projects into phases and outline the tasks within each phase. They will learn to set durations to tasks and assign resources, as in; people, materials and cost. The participants will learn to prioritize the flow of projects. They will learn to track the status of tasks and assess if projects are falling behind its trajectory.

Computer Class - Microsoft Project, Level 2
Registration Unavailable

Computer Class - Microsoft Project, Level 2

$45

with Alva Santiago

This course is offered online via Zoom. Prior to the class starting, the instructor will email all the registrants a link to sign-in to their Zoom class.  Zoom is a free, interactive online platform, you do not have to have a Zoom account to attend a class being offered through Zoom. You will need a computer or laptop with Internet connection, with computer audio or a computer and a phone.

This indispensable course will equip participants with the proper tools needed to manage projects. The participants will learn to track progress. They will learn to make adjustments to projects. They will learn to create reports of progress, cost and assignments. The participants will learn to create visual reports using graphs to make timeline comparisons. They will learn to create visual reports into Excel and Visio. They will learn to manage many projects within a master project.

Computer Class - Intermediate Excel 2016

$95

with Gina Doll

Calendar Oct 13, 2020 at 6 pm

INTERMEDIATE EXCEL 2016                                                             

Learn logical/date/time/text/array/database/specialized functions, graphical objects, sort/filter/query/outline/subtotal data, create/modify/format tables and charts, advanced conditional formatting, pivot tables/charts, and filter with timelines/slicers. Prerequisite: Beginning Excel 2016.   

DATES: OCT 13 – 22, 2020

Unless otherwise noted, all of the Community Education and BTC classes are offered online via Zoom. Prior to the class starting, the instructor will email all the registrants a link to sign-in to their Zoom class. Zoom is a free, interactive online platform, you do not have to have a Zoom account to attend a class being offered through Zoom. You will need a current email address, a computer or laptop with Internet connection, computer audio or phone.

 

Computer Class - Beginning Word 2016

$95

with Gina Doll

Calendar Oct 27, 2020 at 6 pm, runs for 2 weeks

BEGINNING WORD 2016

Create/open/view/edit/save/print/navigate documents, format text/paragraphs, page numbering/spacing/headers/footers, tabs, add styles, create/format tables. Prerequisite: Solid understanding and usage of Windows 10.         

DATES: OCT 27 – NOV 5, 2020

Unless otherwise noted, all of the Community Education and BTC classes are offered online via Zoom. Prior to the class starting, the instructor will email all the registrants a link to sign-in to their Zoom class. Zoom is a free, interactive online platform, you do not have to have a Zoom account to attend a class being offered through Zoom. You will need a current email address, a computer or laptop with Internet connection, computer audio or phone.





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