Shasta College

Trust-Building and Strategic Communication in the Digital Age

In today's rapidly evolving workplace, effective communication isn't just about what you say—it's about how you connect, listen, and respond to others. Based on Chris Voss's proven negotiation methodology, this course introduces powerful techniques for building trust, managing difficult conversations, and creating stronger professional relationships. Through a unique combination of field-tested communication strategies and cutting-edge AI technology, participants will master essential skills for building rapport, de-escalating tensions, and navigating high-stakes conversations. This innovative approach provides not just in-class learning, but also access to a personal AI coach that participants can use anytime to continue practicing and improving their skills.

Foundations of Trust (45 minutes):

• Opening Activity: Trust Impact Assessment
• The Four Pillars of Trust:
• Foster Open Communication
• Lead by Example
• Empathy and Appreciation
• Give Constructive Feedback
• Interactive Exercise: Small group discussions on trust scenarios
• Application: Using AI to practice trust-building conversations
• Strategic Communication Tools (45 minutes)
• Radical Candor Framework Overview:
• Understanding the four quadrants
• HIP CORN method for feedback
• Humble and Helpful
• In Person
• Public/Private considerations
• Context, Observation, Result, Next Step
• Practice Session: Crafting feedback scenarios with AI support

CLEAR Model Implementation (45 minutes):

• Introduction to CLEAR techniques:
• Connect Through Reflection
• Label Emotions
• Expose Assumptions
• Ask to Empower
• Resolve with Open Questions
• Demonstration: AI coach modeling CLEAR techniques
• Interactive Practice: Participants work with AI on real-world scenarios

Integration and Practice (45 minutes):

• Hands-on Practice Sessions:
• Small group rotations with AI scenarios
• Real-time feedback and coaching
• Application to participant-specific situations
• Creating Personal Action Plans
• Setting up AI practice routines

Supporting Materials:

• AI Coach Access Guide
• CLEAR Model Quick Reference Card
• Trust-Building Framework Worksheet
• Personal Action Plan Template
• Practice Scenario Library

Post-Course Resources:

• 60-day access to AI communication coach
• Practice prompts and scenarios
• Progress tracking tools
• Follow-up resources

Date: Monday March 10, 2025

Time: 9:00am- 12:00pm

Fee: $105.00

Location: 1401 California St. Redding, CA 96003 Floor 2 Room 9205

Facilitator: Emiliano Cornejo-Jimenez

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