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Shasta College



Our Classes

Managing Quality Customer Service Series
Registration Unavailable

Managing Quality Customer Service Series

$89

with Carolyn Ortman

Calendar May 11, 2021 at 5:30 pm, runs for 3 weeks

Managing Quality Customer Service Series

This 3-part, online course will provide participants with an understanding of the critical role that customer service plays in the business. Can customer service be a vehicle to expand the customer base? Absolutely! With an emphasis on best practices, these sessions will explore how organizations use customer service to create a “customer-focused” culture, including establishing the customer service vision, understanding the customer, managing staff, and how to create a real “experience” for the customer. This interactive training is designed to address participants’ specific challenges.

Benefits:

  • Apply customer service techniques as part of your overall marketing plan.
  • Understand the expectations of the customer to serve them better.
  • Begin to make shifts in the direction of a customer-centric culture.
  • Learn how quality customer service can set your business apart in the marketplace.

Schedule: 3-Tuesdays, May 11, 18, 25, 2021 5:30-7:30pm via Zoom

Target Market: Business leaders and owners, managers, and supervisors, especially of small and medium-sized businesses.

Unless otherwise noted, all of the Community Education and BTC classes are offered online via Zoom. Prior to the class starting, the instructor will email all the registrants a link to sign-in to their Zoom class. Zoom is a free, interactive online platform, you do not have to have a Zoom account to attend a class being offered through Zoom. You will need a current email address, a computer or laptop with Internet connection, computer audio or phone.

Incident Safety Awareness for Hired Vendors

$150

with John Bruno

Calendar May 15, 2021 at 8 am

IMPORTANT: for those who have attended the course previously, if you have been issued a State Fire Training Identification Number, bring it with you to the class.

At times when the equipment needed to control an emergency incident exceeds the resources of CALFIRE and the Federal Wildland Fire Agencies, the agencies hire the equipment and services of the private sector to supplement its own resources. Any private contractor or person employed by a private contractor who desires to participate in a wildland fire and may be subject to assignment on the fire line must complete annual training.

The intent of this 8-hour course is to provide private "hired equipment vendors" with the minimum training necessary to satisfy CALFIRE and the Federal Wildland Fire Agencies generic hiring requirements for hired equipment vendors. Typical assignments include: Dozer Operator, Water Tender Operator, tree faller etc.This course covers topics such as: Fire Behavior, Fireline Safety, Organizational Control, Firefighting Terms, the use of Fire Shelters, and other fire related subjects.

This course does not provide training or certify anyone on the use of specific types of equipment and is not intended to attest to the ability of anyone to utilize equipment.Students who successfully complete the course will receive a certificate from the California Office of the State Fire Marshal. This course is part of the Fire Service Training and Education Program. The course fee includes the cost of the certificate and student text.

Saturday, May 15 2021 8:00am -5:00pm

Shasta College Main Campus 11555 Old Oregon Trail, Redding 

Room 1632

Class runs 8:00 a.m. - 5:00 p.m. with a 1-hour lunch time. Be on time! DOORS CLOSE AT 8:00 a.m. SHARP!

IMPORTANT: Due to planning requirements, pre-registration is required.

COVID Guidelines will be in place and all participants must wear a mask.

Full Course

Notary: Become a Notary Public Livestream

$119

with Notary Public Seminars, Inc.

Calendar May 15, 2021 at 10 am

Establish yourself as a Notary Public, earn additional income and provide a service to your community. Successful notaries provide a valuable service to their company, friends and private clients. Notary skills are valuable in almost any industry: real estate, legal, medical and banking to name just a few. Livestream with a notary expert for three sessions and you will be ready to take the official notary exam and practice as a safe and effective notary.

Dates: May 15 & 16, 2021

Schedule: Sat/Sun, 10:00am - 1:30pm

IMPORTANT NOTE: These courses cover the classroom only portion of the training. Proof of completion of these courses, which you are provided, are necessary for sitting for the exam. These courses DO NOT include the examination. Students will need to research and seek out available testing sites for their exams.

Unless otherwise noted, all of the Community Education and BTC classes are offered online via Zoom. Prior to the class starting, the instructor will email all the registrants a link to sign-in to their Zoom class. Zoom is a free, interactive online platform, you do not have to have a Zoom account to attend a class being offered through Zoom. You will need a current email address, a computer or laptop with Internet connection, computer audio or phone.

Notary: Notary Public Livestream - Renewing Notaries

$65

with Notary Public Seminars, Inc.

Calendar May 15, 2021 at 10 am

Renewing Notaries

You are eligible to take our renewal class if your commission has not expired.  Must be at least 18 years of age. A serious conviction may disqualify an applicant.

Register for the official notary exam 15 days in advance. Use this link to view schedule and register: https://www.cpshr.us/notary/exam_registration.php

Date: Sat/Sun May 15 & 16, 2021  10:00-1:15pm

IMPORTANT NOTE: These courses cover the classroom only portion of the training. Proof of completion of these courses, which you are provided, are necessary for sitting for the exam. These courses DO NOT include the examination. Students will need to research and seek out available testing sites for their exams. 

Unless otherwise noted, all of the Community Education and BTC classes are offeday, 10:00am-1:30pmred online via Zoom. Prior to the class starting, the instructor will email all the registrants a link to sign-in to their Zoom class. Zoom is a free, interactive online platform, you do not have to have a Zoom account to attend a class being offered through Zoom. You will need a current email address, a computer or laptop with Internet connection, computer audio or phone.

Incident Safety Awareness for Hired Vendors

$150

with John Bruno

Calendar May 16, 2021 at 8 am

IMPORTANT: for those who have attended the course previously, if you have been issued a State Fire Training Identification Number, bring it with you to the class.

At times when the equipment needed to control an emergency incident exceeds the resources of CALFIRE and the Federal Wildland Fire Agencies, the agencies hire the equipment and services of the private sector to supplement its own resources. Any private contractor or person employed by a private contractor who desires to participate in a wildland fire and may be subject to assignment on the fire line must complete annual training.

The intent of this 8-hour course is to provide private "hired equipment vendors" with the minimum training necessary to satisfy CALFIRE and the Federal Wildland Fire Agencies generic hiring requirements for hired equipment vendors. Typical assignments include: Dozer Operator, Water Tender Operator, tree faller etc.This course covers topics such as: Fire Behavior, Fireline Safety, Organizational Control, Firefighting Terms, the use of Fire Shelters, and other fire related subjects.

This course does not provide training or certify anyone on the use of specific types of equipment and is not intended to attest to the ability of anyone to utilize equipment.Students who successfully complete the course will receive a certificate from the California Office of the State Fire Marshal. This course is part of the Fire Service Training and Education Program. The course fee includes the cost of the certificate and student text.

Sunday, May 16, 2021 8:00am -5:00pm

Shasta College Main Campus 11555 Old Oregon Trail, Redding 

Room 1632

Class runs 8:00 a.m. - 5:00 p.m. with a 1-hour lunch time. Be on time! DOORS CLOSE AT 8:00 a.m. SHARP!

IMPORTANT: Due to planning requirements, pre-registration is required.

COVID Guidelines will be in place and all participants must wear a mask.

Full Course

Notary - Legal Document Assistant

$99

with Notary Public Seminars Inc. -

Calendar May 18, 2021 at 6 pm

Become a Legal Document Assistant! Whether you want to boost your income, create a new job opportunity, or take your experience in the legal field to the next level, this class is for you! Become a certified and bonded Legal Document Assistant, and tap into a multi-billion dollar industry. This specialized position allows you to prepare legal documents at competitive rates within this lucrative field. Whether you work for a law firm, help people in need of lower-cost alternatives to an attorney, or work independently for clients who want to represent themselves in court, LDAs experience great opportunities in the following fields: corporate, business, insurance, family law, personal injury, social service and estate planning, among others. Students will receive a Certificate of Completion and the class includes a workbook with descriptions and documents for each topic. LDAs must maintain a $25K bond and register with the county. Prerequisites: A high school diploma with two years of legal experience; a baccalaureate degree with one year of legal experience; or a certificate of completion from a paralegal program approved by the American Bar Association.

Dates: T/W/TH May 18, 19 & 20, 2021 6:00 8:00pm

Incident Safety Awareness for Hired Vendors

$150

with John Bruno

Calendar May 22, 2021 at 8 am

IMPORTANT: for those who have attended the course previously, if you have been issued a State Fire Training Identification Number, bring it with you to the class.

At times when the equipment needed to control an emergency incident exceeds the resources of CALFIRE and the Federal Wildland Fire Agencies, the agencies hire the equipment and services of the private sector to supplement its own resources. Any private contractor or person employed by a private contractor who desires to participate in a wildland fire and may be subject to assignment on the fire line must complete annual training.

The intent of this 8-hour course is to provide private "hired equipment vendors" with the minimum training necessary to satisfy CALFIRE and the Federal Wildland Fire Agencies generic hiring requirements for hired equipment vendors. Typical assignments include: Dozer Operator, Water Tender Operator, tree faller etc.This course covers topics such as: Fire Behavior, Fireline Safety, Organizational Control, Firefighting Terms, the use of Fire Shelters, and other fire related subjects.

This course does not provide training or certify anyone on the use of specific types of equipment and is not intended to attest to the ability of anyone to utilize equipment.Students who successfully complete the course will receive a certificate from the California Office of the State Fire Marshal. This course is part of the Fire Service Training and Education Program. The course fee includes the cost of the certificate and student text.

Saturday, May 22, 2021 8:00am -5:00pm

Shasta College Main Campus 11555 Old Oregon Trail, Redding 

Room 1632

Class runs 8:00 a.m. - 5:00 p.m. with a 1-hour lunch time. Be on time! DOORS CLOSE AT 8:00 a.m. SHARP!

IMPORTANT: Due to planning requirements, pre-registration is required.

COVID Guidelines will be in place and all participants must wear a mask.

Full Course

Incident Safety Awareness for Hired Vendors

$150

with John Bruno

Calendar May 23, 2021 at 8 am

IMPORTANT: for those who have attended the course previously, if you have been issued a State Fire Training Identification Number, bring it with you to the class.

At times when the equipment needed to control an emergency incident exceeds the resources of CALFIRE and the Federal Wildland Fire Agencies, the agencies hire the equipment and services of the private sector to supplement its own resources. Any private contractor or person employed by a private contractor who desires to participate in a wildland fire and may be subject to assignment on the fire line must complete annual training.

The intent of this 8-hour course is to provide private "hired equipment vendors" with the minimum training necessary to satisfy CALFIRE and the Federal Wildland Fire Agencies generic hiring requirements for hired equipment vendors. Typical assignments include: Dozer Operator, Water Tender Operator, tree faller etc.This course covers topics such as: Fire Behavior, Fireline Safety, Organizational Control, Firefighting Terms, the use of Fire Shelters, and other fire related subjects.

This course does not provide training or certify anyone on the use of specific types of equipment and is not intended to attest to the ability of anyone to utilize equipment.Students who successfully complete the course will receive a certificate from the California Office of the State Fire Marshal. This course is part of the Fire Service Training and Education Program. The course fee includes the cost of the certificate and student text.

Sunday, May 23,  2021 8:00am -5:00pm

Shasta College Main Campus 11555 Old Oregon Trail, Redding 

Room 1632

Class runs 8:00 a.m. - 5:00 p.m. with a 1-hour lunch time. Be on time! DOORS CLOSE AT 8:00 a.m. SHARP!

IMPORTANT: Due to planning requirements, pre-registration is required.

COVID Guidelines will be in place and all participants must wear a mask.

Full Course




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