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Trust-Building and Strategic Communication in the Digital Age
with Emiliano Jimenez-Cornejo
Trust-Building and Strategic Communication in the Digital Age
In today's rapidly evolving workplace, effective communication isn't just about what you say—it's about how you connect, listen, and respond to others. Based on Chris Voss's proven negotiation methodology, this course introduces powerful techniques for building trust, managing difficult conversations, and creating stronger professional relationships. Through a unique combination of field-tested communication strategies and cutting-edge AI technology, participants will master essential skills for building rapport, de-escalating tensions, and navigating high-stakes conversations. This innovative approach provides not just in-class learning, but also access to a personal AI coach that participants can use anytime to continue practicing and improving their skills.
Foundations of Trust (45 minutes):
- Opening Activity: Trust Impact Assessment
- The Four Pillars of Trust:
- Foster Open Communication
- Lead by Example
- Empathy and Appreciation
- Give Constructive Feedback
- Interactive Exercise: Small group discussions on trust scenarios
- Application: Using AI to practice trust-building conversations
- Strategic Communication Tools (45 minutes)
- Radical Candor Framework Overview:
- Understanding the four quadrants
- HIP CORN method for feedback
- Humble and Helpful
- In Person
- Public/Private considerations
- Context, Observation, Result, Next Step
- Practice Session: Crafting feedback scenarios with AI support
CLEAR Model Implementation (45 minutes):
- Introduction to CLEAR techniques:
- Connect Through Reflection
- Label Emotions
- Expose Assumptions
- Ask to Empower
- Resolve with Open Questions
- Demonstration: AI coach modeling CLEAR techniques
- Interactive Practice: Participants work with AI on real-world scenarios
Integration and Practice (45 minutes):
- Hands-on Practice Sessions:
- Small group rotations with AI scenarios
- Real-time feedback and coaching
- Application to participant-specific situations
- Creating Personal Action Plans
- Setting up AI practice routines
Supporting Materials:
- AI Coach Access Guide
- CLEAR Model Quick Reference Card
- Trust-Building Framework Worksheet
- Personal Action Plan Template
- Practice Scenario Library
Post-Course Resources:
- 60-day access to AI communication coach
- Practice prompts and scenarios
- Progress tracking tools
- Follow-up resources
Date: Monday March 10, 2025
Time: 9:00am- 12:00pm
Fee: $105.00
Location: 1401 California St. Redding, CA 96003 Floor 2 Room 9205
Facilitator: Emiliano Cornejo-Jimenez
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Finance - Investments, Annuities and Income in Retirement - Putting it All Together
with Ric Komarek
Investments, Annuities and Income in Retirement - Putting it All Together
Learn how to better manage your investments, avoid costly mistakes, and develop an income plan that can provide income security for life.
Date: March 11, 2025
Schedule: Tuesday, 6:00pm - 8:00pm
Location: Shasta College Community Leadership Center, Downtown Redding, 1401 California Street, 2nd Floor, Room: 9205
Facilitator: Ric Komarek, CFP
Fee: $45
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Don’t Throw It Away - Sell It Online!
with Kevin Boyd
Don’t Throw it Away - Sell it Online!
Get rid of your “stuff” and get paid! There are several phone apps and platforms that provide an excellent way for you to generate revenue by selling your unwanted used items or by creating a new e-commerce business. This class presents the most popular yet easy to use apps for each of the top categories including Furniture, Electronics, Clothing, Books, Art, and more. Learn which used items sell best and what can’t be sold. Includes photography tips, pros and cons, dos and don’ts, tips and strategies, costs and how you get paid. So, determine which apps are the best match for the items you want to sell.
Date: March 13, 2025
Schedule: Thursday, 6:00pm-9:00pm
Location: Online Via Zoom
Facilitator: Kevin Boyd
Fee: $65
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IMPORTANT: This class is being held via Zoom. Your instructor will email you the Zoom link prior to the start of the class.
SBDC - Small Business QuickBooks Series - Accounts Receivable in QBO - 3/4
with SBDC
Small Business QuickBooks Series - Accounts Receivable in QBO - 3/4
This 2-hour class offers a complete AR process from, making sales in QuickBooks, invoicing vs sales receipts, receiving payments, using credit cards and bank feeds.
Note: The local SBDC has partnered with Shasta College to bring a series of professional development courses. These courses are beneficial to anyone with a small business or those looking to start a small business. Funded in part through a cooperative agreement with the U.S. Small Business Administration, and grants with the California Office of the Small Business Advocate. All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA or the California Office of the Small Business Advocate. Reasonable accommodations for persons with disabilities will be made if requested at least 72 hours in advance of this event; please send an email with the subject header ACCOMMODATION REQUEST to Shasta-Cascade SBDC, Alexander@siskiyoucounty.org, (530)222-8323
Date: Thursday March 13, 2025
Time: 6:00pm- 8:00pm
Fee: $60.00
Location: 1401 California St. Redding, CA 96003 Floor 2 Room 9205
Facilitator: Rebecca Lehman
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Incident Safety Awareness for Hired Vendors
with Greg McFadden
Incident Safety Awareness for Hired Vendors
Description: This course provides an awareness of fireline and incident safety to hired vendors who plan to engage in wildland fire suppression and other incident support activities. It includes an overview of hazards and safety issues, entrapment avoidance, incident organization, how to recognize and mitigate risk, maintain safe work practices while working under an agency supervision, fire shelter deployment, and case studies.
Designed For: Hired vendors working with the California Department of Forestry and Fire Protection (CAL FIRE) or the United States Forest Service (USFS) on any active incident, including water tender operators, heavy equipment drivers or operators, crew bus drivers, vehicles with a driver, mechanics, fallers, and swampers.
Authority: California Department of Forestry and Fire Protection (CAL FIRE) and United State Forest Service (USFS) agreements
Standard: State Fire Training (SFT) requires every student to attend the entire course, participate in classroom and group discussions, complete and pass all activities, and complete an oral evaluation.
Dates:
March 15, 2025
April 05, 2025
May 17, 2025
June 21, 2025
July 19, 2025
Time: 8:00am – 5:00pm
Location: Shasta College Main Campus, 11555 Old Oregon Trail, Redding, 5000 Building Room 5006
Fee: $225 (includes $75 SFM Diploma)
Facilitator: Greg McFadden
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Introduction to Chainsaws
with Korey Conry
Introduction to Chainsaws
The TCIA Chainsaw Specialist class is ideal for individuals looking to enhance their skills in chainsaw operation, maintenance, and safety. By taking this course, participants gain hands-on experience and in-depth knowledge that can improve job performance and reduce the risk of accidents while working with chainsaws in tree care or related industries.
Date: Friday, March 15, 2025
Time: 8:00am- 5:00pm
Fee: $100 (Regular price is $200. Reduced fee brought to you by Strong Workforce Program funding)
Location: 11555 Old Oregon Trl. Redding, CA 96003 Room 5006
Facilitator: Korey Conry
MUST READ: click here to view refund policies -
Computers - Intermediate Excel 2016
with Melissa Ray
Intermediate Excel 2016
Topics covered: Work with specialized, logical, date, time, and text functions. Work with ranges. Sort and filter data. Query data with database functions. Outline and subtotal data. Create and modify tables. Apply intermediate and advanced conditional formatting. Create, modify, and format charts. Use advanced chart features. Create a PivotTable. Filter data using timelines and slicers.
Date: March 18, 20, 25, 27, 2025
Schedule: Tuesdays/Thursdays, 6:00pm-8:00pm
Location: Shasta College Downtown Redding Health Sciences Campus, 1400 Market Street, Room: 8111
Facilitator: Melissa Ray
Fee: $155, includes a thick student handbook that you take with you as an ongoing guide for future reference.
IMPORTANT registration deadline: please register by March 01, 2025
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Strengthen the Effectiveness of Your Nonprofit Board
with Bob Reich
Strengthen the Effectiveness of Your Nonprofit Board
How does your board function? The board is legally and functionally responsible for everything in the organization, yet many board members do not know or understand their roles and responsibilities. This class will cover the basic information to improve your board. Valuable for board members, Executive Directors and anyone considering joining a nonprofit board.
Date: March 19, 2025
Schedule: Wednesday, 6:30pm-8:30pm
Location: Virtual Via Zoom
Facilitator: Bob Reich
Fee: $60
Please Read: click here to view refund policies -
Note: the instructor will email the Zoom link to participants prior to the start of class.